Mihaly Massage Therapy

Mihaly Massage Therapy

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Policies

MIHALY MASSAGE THERAPY POLICIES:

It is my intention to provide professional and therapeutic massage to help you reach your health and wellness goals. I do understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider cancelling a massage appointment. In consideration of your time and mine, I have adopted the following policies for first-time and regular massage clients of Mihaly Massage Therapy:

ARRIVAL POLICY:

  • Please arrive 10 minutes before your scheduled time (15 minutes prior for first-time clients). This provides time to determine the best session plan for you at each visit, while allowing for an unhurried experience.
  • Or save Time During Check-In! You may  Download a PDF: Massage Intake Form | Reflexology Intake Form | Contraindications Checklist, of my intake forms in advance of your visit or wait until the day of your appointment and fill it out before the treatment.  

LATE ARRIVAL POLICY:

  • I regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with proper, advanced notification of your late arrival. Full service fees will be charged even when sessions are shortened due to late arrival.
  • In return I will do my best to be on time, and if I am unable to do so I will add time to your session to make up for my late arrival or adjust the service charge accordingly.
  • If you are going to be more than 15 minutes late, please call me at 07542292056

CANCELLATION POLICY:

  • I respectfully ask that you provide me with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am often unable to fill that appointment time. This is an inconvenience to me and also means my other clients miss the chance to receive services they need.
  • If you need to cancel/reschedule, please call me at 07542292056
  • The Appointment cancellation policy is as follows:
Notice period: Refund amount:
24 hours or more 100%
Up to 2 hours before treatment 50%
Within 2 hours 0%

NO SHOW POLICY:

  • Clients who fail to show for a scheduled appointment will be charged 50% of the cost (fees not applicable to first time massage clients) of the scheduled session.

OTHER MASSAGE POLICIES:

  • There are no age restrictions, however, client under 8 must have a guardian present.
  • Tipping and leaving a review/rating is appreciated, but not expected or required.
  • If you are not 100% satisfied with your treatment I set a money-back guarantee.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES:

  • I am happy to adjust pressure, music volume, work longer on an area or move on if you request it.
  • You will always be draped. Only the area(s) being worked on will be undraped. You will be kept informed of the area to be massaged.

PROFESSIONAL BOUNDARIES:

  • The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Also, gluteal area will be massaged only on request. Any area can be avoided, if requested.
  • Sexual interaction or discussion of any kid between the massage therapist is NEVER appropriate. Requests for sexual activity will not BE TOLERATED. The client will not be rescheduled if this occurs.
  • On rare occasions an involuntary sensual response to massage is natural and will subside on its own.                                                                                              

PRIVACY POLICY:

  • When you book a treatment with me and subsequently receive a treatment, you are agreeing to allow me to save your personal information for the purpose of carrying out the treatment to contact you with regards to your received treatment, to provide exercise plans if necessary, with regards to future appointments and to book further treatments.
  • Your personal and sensitive data is held by me for 5 years which is necessary for insurance purposes. Paper forms are safely stored in a storage at my business address 29 Livesey Street, Manchester, M4 5HF. Digital data such as phone numbers and email addresses are password protected on all devices that can access it.
  •  All personal data will be destroyed after 5 years, in the case of persons under the age of 18 at the time of treatment, their data will be destroyed 5 years after they turn 18.
  •  I will not pass on your personal information to any third party, it is kept solely for use by Mihaly Massage Therapy only.